We aim for all deliveries to be perfect, but we understand that sometimes products need to be returned. Whether your item is incorrect or is damaged, we can help you out.
If you wish to return an item, please contact us at firstname.lastname@example.org or 0800 328 5303 within 7 days of receiving the item to request replacement or return.
Refunds (whether full or partial, including reductions in price) will be issued within 14 calendar days of the day on which we agree that you are entitled to the refund. Replacements will be delivered within 14 calendar days of us receiving the original item from you.
Please see our Terms & Conditions for full details.